At Incaspin Casino, we are committed to your privacy and data rights https://incaspin-casino.eu/fr-be/legal-and-affiliates/. If you are a player or an affiliate based in Belgium, you are eligible to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page explains how you can file a Data Subject Access Request (DSAR) to receive a record of the personal data we store about you, the steps we follow to authenticate your identity, and what you can anticipate throughout the journey.
Verification and Processing Timeframes
Once we receive your DSAR and confirm your identity, the statutory one-month period commences. We seek to respond within this timeframe, but we may extend it by two additional months if your request is complex or you have made multiple requests. If that happens, we will notify you of the extension and the reasons within the first month.
If we decline to act on your request, we will offer a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never differentiate against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will receive your data electronically via secure email or through a password-protected download link. We secure all responses to protect your information in transit. If you prefer a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is more rapid and uses less paper.
What Details Are You Able To Request?
Through a DSAR, you can ask for viewing of a wide range of personal data that Incaspin Casino manages. We will provide you with a formatted, widely utilized, and electronically readable version of your data where possible. The exact information available varies based on your engagement with our services, but it typically includes the following categories:
- Account registration details, encompassing name, address, email, and date of birth
- Transaction and deposit history, like deposits, withdrawals, and bonus activity
- Access records and IP address logs
- Communication history with our customer support team
- Responsible gambling limits and self-exclusion records
- Partner performance information, clickthrough data, and earnings reports (for affiliates)
If you need a certain document, for example a copy of a contract or a particular customer service transcript, specify this in your request. We will try our hardest to accommodate fair requests and will explain if any data cannot shared because of legal privilege or third-party rights.
Instructions for Submit a DSAR to Incaspin Casino
Submitting a DSAR to us is simple. You can use both email or our web contact form. The procedure secures your privacy and enables us locate your information accurately. To assist us handle your request efficiently, include particular details and be ready to verify your identity.
Choose Your Contact Method
Email Submission
Forward your request directly to our dedicated Data Protection Officer at dpo@incaspin-casino.eu. Employ the subject line “Data Subject Access Request – Belgium” to guarantee prompt routing. In the body of your email, state plainly that you are claiming your right of access and give your full name, registered email address, and username if applicable.
Online Contact Form
Optionally, you may use the contact form present on our website. Select the privacy or data protection category from the dropdown menu and outline your request in the message field. We advise attaching a scanned copy of a valid identity document if you wish to expedite the verification step, even if this is not mandatory at the submission stage.
Information You Need Provide
To avoid delays, add the following information with your DSAR:
- The full registered name and date of birth
- The email address linked to your Incaspin Casino account
- Your account username or rather affiliate ID, if applicable
- A precise description of the data you want to access (for instance, transaction history, login logs, or possibly all personal data)
- Any extra details that may help us locate your records, including your approximate registration date
If you are an affiliate, mention your affiliate tracking code and the web page or websites you promote. This helps us collect the relevant performance and commission data.
Identity Validation Necessities
Before we provide any personal data, we must establish your identity to prevent improper disclosure. We generally request a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill or bank statement showing your name and address. You may remove any sensitive information not required for verification, like your national identification number or photograph, if you so choose.
We verify documents within two business days and will contact you if we need additional proof. Once your identity is confirmed, the one-month response period begins. If we cannot confirm your identity, we will notify you and may ask for substitute documentation.
What Is a Data Subject Access Request (DSAR)?
A Data Subject Access Request constitutes a written inquiry you can send to any organisation that processes your personal data. Under Article 15 of the GDPR, you are granted confirmation of whether we process your data. If we do, you are granted receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we manage every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to offer a complete and understandable response that helps you verify the lawfulness of our processing activities.
Comprehending Your Data Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have explicit control over your personal information. You can utilize our casino platform or participate in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We manage these rights openly and answer without needless delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) supervises compliance and provides guidance. Your rights encompass access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the standard route for executing your right of access, enabling you to receive a copy of the personal data we hold.
Affiliate Scheme and Data Protection
Incaspin Casino’s affiliate programme is built on trust and transparency. When you sign up as an affiliate, we gather personal data like your name, contact details, payment information, and website traffic statistics. We function as the data controller for this information and handle it to manage our partnership, determine commissions, and comply with legal obligations.
As an affiliate, you enjoy the same DSAR rights as any other data subject. You can request access to all personal data we hold in connection with your affiliate account, covering performance metrics, payment history, and any correspondence. We will also confirm the third-party tracking platforms we utilise and the data they handle on our behalf.
We recommend affiliates to review the privacy notice within our affiliate terms and conditions. If you face concerns about how your data is shared with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will address any queries and, where necessary, support you transfer your data to another programme.
We do not trade affiliate personal data to third parties. All data transfers outside the European Economic Area are secured by standard contractual clauses or equivalent safeguards. Your trust counts to our long-term partnership, and we remain committed to maintaining high standards of data protection.
Common Questions
How long does it take to receive my data after submitting a DSAR?
We are required to respond without undue delay and at the latest within one month of receiving your request and verifying your identity. In cases where your request is especially complicated or you have made several requests, we might extend this timeframe by up to two extra months. We will inform you of any delay within the first month and provide the reasons behind it. As a rule, uncomplicated requests are usually handled within two or three weeks.
Can I submit a DSAR on behalf of someone else?
You are permitted to file a DSAR for another person with legal authorization, like a power of attorney or parental rights. We will require proof of your authority and may still need to verify the identity of the data subject. This prevents us from sharing personal information with unauthorized outsiders. When acting as an authorised representative, enclose the appropriate documentation with your request to sidestep delays.
Do I have to pay for submitting a data access request?
In most cases, sending a DSAR is entirely free of charge. We reserve the right to charge a reasonable administrative fee if your request is manifestly unfounded or unreasonable, especially if it is repeated. Before any fee is imposed, we will reach out to you to review the situation and find ways to narrow your request. Fair access matters to us, and we will not employ fees as a obstacle to your entitlements.
What happens if I am not pleased with the reply?
If you believe our response is incomplete or we have not managed your DSAR properly, reach out to our Data Protection Officer initially to obtain clarification. We are dedicated to addressing issues quickly. If you stay dissatisfied, you have the right to submit a complaint with the Belgian Data Protection Authority (APD/GBA). You may also pursue a court redress. We will furnish the required contact details for the authority upon request.
Is it possible to request erasure of my data instead of access?
Absolutely, you have the right to request erasure of your personal data under specific circumstances, such as when the data is no longer necessary for the objectives for which it was obtained or if you revoke agreement. A DSAR, though, is exclusively for access, not deletion. If you want to exercise your right to removal, send a separate request explicitly specifying that aim. We will review it against legal storage duties and reply accordingly.
Can affiliates have the same data access rights as users?
Absolutely. Affiliate partners are data subjects under the GDPR and have the similar rights as players. You can demand access to all personal data we handle in connection with your affiliate activity, such as commission records, traffic logs, and communications. We handle affiliate DSARs with the same care and confidentiality. Our affiliate programme’s privacy notice specifies the specific data categories, and we are happy to support with any queries through the DSAR process.